Associate VP Digital Health Services

Profile

Description

Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

Against that backdrop, we are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Digital Health Services. In this role, you will lead a product group that focuses on adding value for enterprise business groups by creating digitized experiences that solve pain points across members, providers, agents, clinical, care management, pharmacy, and other units. Accessibility and simplicity of digital experience is paramount in influencing positive business goals such as growth, retention and member satisfaction. As such, you will also be expected to move forward the digital vision of meeting customers where they are and solving their needs by providing simple, accessible, and seamless ability to shift channels to manage their needs. This position requires a leader who has high business acumen, digital product management skills and understands how to tie experiences and data to business outcomes.

The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 20-25 associates with three direct reports. This position can be located anywhere within the lower 48 states and does not require relocation.

Responsibilities

Key Responsibilities

Create the vision for, and oversee the execution of, self-service experience for benefits managing, searching, utilization and new benefits launch, provider find care, provider management self-service, and provider data accuracy and management.

Innovate on clinical and care management self-service options, behavioral health digital experience, and digitizing drug benefits self-service.

Leverage product management expertise to create simple, personalized and omni-channel enabled digital experiences to life.

Apply key strategies to grow Humana members and ecosystem partners to actively use digital experience in serving member needs.

Collaborate with key product, design and engineering leaders across the organization to define and drive roadmap features, solving for strategic pain points from the moment of need for healthcare benefits, benefits selection, benefits utilization, getting behavioral health cues, renewing membership, and each interaction in the customer journey.

Recruit, hire, develop, and lead a high-performing team of Directors, Principals and Product Managers to set vision, solution and platform roadmaps and manage success of solutions with regard to OKRs and business strategy.

Key Candidate Qualifications

In general terms, the ideal candidate have extensive professional experience (typically 10 years) in a role focusing on product management, customer experience, strategic planning, and data management. This person will have a keen sense of good UX and visual design, with the ability to test strong hypotheses through A/B tests, continuous assessments of member behavior, and insights through dashboards and analytics. He/she will have a strong understanding of the digital platform ecosystems, health care digital landscape, and passion and awareness of new innovations and changing customer habits. Finally, this individual will be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.

In addition to the above, the following technical qualifications and personal attributes are also sought:

MBA, or MS in Computer Sciences/Data Engineering or BS in a Technology field and 15 yrs. of experience

Proven experience overseeing all elements of the product development lifecycle

Demonstrated skill in blending technical knowledge, enterprise product experience, and distilling complexity into experiences that truly meet customer needs

Ability to leverage customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs

Strong analytic, organization and problem-solving skills enabling sound decision making

Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs concurrently and win their co-ownership in the outcome

Current or recent experience in a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence cross-functional teams, leaders, and key stakeholders in such an environment

Demonstrated success of driving results through OKR management

Strong understanding of business strategy and demonstrating delivery of strategy

Work experience in omni-channel customer experience, analytics and customer journey

Experience managing partner relationships

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com